Frustrating when this happens despite a valid booking. Contact Peuka Support and send us a photo of the parking ticket along with your booking details – we'll take a look at your case.
What to submit
A photo or scan of the parking ticket
Your booking ID
Your vehicle's license plate
The exact parking spot or parking zone
The date and time of your parking session
Important
Please also keep an eye on the appeal deadline stated on the parking ticket. This deadline applies regardless of how long it takes Peuka Support to review your case.
What if I parked in a public parking zone?
If your parking session took place in a public parking zone, the local regulatory authority (Ordnungsamt) is your point of contact here, since their review is outside our control. Reach out to them directly with your parking ticket.
What if I parked on a private space?
In addition to the details above, please reach out to us directly through the app so we can clarify the situation together with the host.
How to reach our support team
Email us at [email protected] or use our contact form directly.