You can reach Peuka support in the app under Profile → Help & Support → Send Feedback, by email at [email protected], or by phone at +49 431 22189390. On the web, use the contact page with live chat or the contact form. These options are available to all user groups, whether you park yourself or act as a host or provider.
Support via the app
Open your profile and tap Help & Support.
Select Send Feedback.
Enter a subject and your message, then submit the form.
Help & Support also shows the email address [email protected] and the phone number +49 431 22189390 directly.
Support via the web
Open the contact page via Contact in the header or side menu, or via Support → Contact in the footer.
Use live chat via the Start a conversation button, or open the form via Show contact form.
Requests submitted through the contact form go to [email protected].
The Help Center also gives you answers to common questions before you submit a request.
Special cases
What if the live chat button doesn't appear?
Confirm the cookie settings on the contact page so the chat can load.
What if you're contacting support as a private host or commercial provider?
Use the same path as all other user groups – the app or the web contact page.
What if you'd rather look for an answer yourself?
The Help Center collects answers to common questions about bookings, payments and registration.