The most common reason is a step in the payout area that isn’t complete yet: payouts aren’t activated, the identity check (KYC) is incomplete, no bank account is on file, or strong customer authentication (SCA) hasn’t been completed. Check this in the Finance area.
What to check
Are payouts activated in the Finance / Credit area?
Has the representative’s identity check (KYC) with our partner Mangopay been completed (ID document and selfie)?
Is a bank account with IBAN and account holder name on file?
Has strong customer authentication (SCA) been completed, if requested?
Is there any balance available to pay out at all?
Only once every step is complete can you click “Pay out” (in the app, confirm additionally with “Pay out now”) or use automatic payouts. The payout itself is made as a bank transfer via our payment service provider Mangopay.
Where do I find this area?
Web: Side menu → Hosting & finance → Finance tab.
App: Profile → Finance → Payout area.
I don’t know which step is missing. What can I do?
Contact us – we’ll tell you exactly which step is still open and help you get your payout released.