You can cancel a booking on Peuka in the app or on the web any time before the booking starts. Whether and how much you get refunded depends on the cancellation terms of that specific parking space, since these can vary by provider.
Cancel a booking before it starts
In the app
Open Profile → Parking Sessions.
Select the booking you want to cancel.
Tap Cancel Booking.
Confirm with Yes, cancel.
On the web
Open the link from your booking confirmation.
Select Cancel booking.
Confirm with Yes, please.
End an ongoing parking session
If you've already started using your booking and want to end it early, you'll find End Parking instead of the cancel option. Confirm with Yes, end parking (app) or Yes, please (web). Whether you get a refund for the unused time also depends on the provider's terms.
Cancel or end a session in a public parking zone
The process works slightly differently in public parking zones:
Before the session starts: select Cancel Session for your session and confirm (app: Confirm Cancellation, web: Yes, please).
During an active session: select End Parking.
Here too, any possible refund amount depends on the zone and the terms that apply there.
Refunds
A refund is issued to the original payment method you used for the booking. The exact terms - whether and how much you get refunded - are set by the provider of that parking space or zone.
Frequently asked questions
What happens if my payment fails?
If your payment isn't successful, no valid booking is created. You'll see a payment error message in the app and can try booking again.
Do I get a confirmation after cancelling?
After cancelling a private booking, you'll receive an email with a cancellation invoice. For a refund in a public parking zone, you'll receive an email about the refund of the remaining amount. In the app, you'll also see the message Booking Cancelled.
I booked the wrong time or date – what can I do?
There's no direct rebooking option. Instead, cancel the booking – in the app via Profile → Parking Sessions → Cancel Booking, or on the web via the link in your booking confirmation – then book again with the correct date or time. Any possible refund amount is shown before you confirm the cancellation; whether you get a refund depends on the terms of your parking space.