When a payment fails, the Peuka app shows an error message, for example "Payment Failed". Check your payment details, choose a different payment method if needed and pay again. Your booking or digital parking ticket is only successful once the app shows the confirmation.
How do I retry the payment for a parking space booking?
Tap Try Again in the error message.
Check your payment details or choose a different payment method.
Complete the payment and wait until the app confirms your booking.
How do I retry the payment for a digital parking ticket?
You'll see the error directly in the payment form.
Check your payment details or choose a different payment method.
Tap PAY NOW again and wait until the app confirms your digital parking ticket.
Why was my payment declined?
There are some general reasons why an online payment may be declined or fail, for example:
Your credit card has expired or the card details were entered incorrectly.
Your card limit has been reached or there are not enough funds in your account.
Your bank has blocked online payments for the card.
An additional approval from your bank was not completed.
The PayPal checkout was cancelled.
Your internet connection dropped during the payment.
If the problem is your card, limit or a block, your bank can tell you the exact reason. If you want to use a new card, see the article "How do I add a credit card for bookings?".
I'm already in the parking space but my payment failed. Am I still registered?
Only rely on the confirmation in the app. Peuka only shows a booking or digital parking ticket as successful after a successful payment. If the app shows an error message, you can retry the payment: for a parking space booking, tap Try Again in the error message; for a digital parking ticket, tap PAY NOW in the payment form again.
My bank asked for an extra approval of the payment, but I didn't complete it. What now?
Start the payment again and complete your bank's approval this time. For credit cards, your bank may ask for an extra confirmation. Without this confirmation, the app won't show a successful payment. If the app shows an error message: for a parking space booking, tap Try Again in the error message; for a digital parking ticket, tap PAY NOW in the payment form again.
I paid with PayPal and landed back in the app with an error message. What happened?
The PayPal payment was not completed successfully. One possible cause is that the PayPal checkout was cancelled before the payment was confirmed. It's also possible that no payment source is set up in your PayPal account. You can check this directly in PayPal. Then pay again: for a parking space booking via Try Again in the error message, for a digital parking ticket via PAY NOW in the payment form. You can also choose a different payment method.
The app says "Payment page failed to load". What can I do?
Check your internet connection and try again. This message appears when the payment step could not be opened. If your signal is weak, switch to Wi-Fi, for example, or wait a moment until your connection is stable.
My payment keeps failing. What else can I do?
Try a different payment method. If your card keeps being declined, your bank can tell you the exact reason. For problems with PayPal, it's best to contact PayPal directly.